Harmony Flowers & Craft Ltd
These Terms and Conditions apply to all orders placed through our website or in our shop.
1. Orders
All orders are subject to availability.
If a product is unavailable, we will contact you to offer an alternative or a refund.
2. Flower & product images
Flowers are natural products, therefore colours, sizes, and varieties may vary depending on seasonal availability.
We will always match the style and value of the arrangement.
3. Prices & payment
All prices are in GBP (£).
Payment must be made in full before delivery.
Payments are processed securely via our payment providers.
4. Delivery
We deliver from Crouch Hill, N8 9DX to selected North London areas.
Same-day delivery is available for local orders placed before 2pm.
We are not responsible for delays caused by:
incorrect delivery details, or
the recipient not being available to receive the order.
5. Cancellations & refunds
Orders can be cancelled or changed up to 24 hours before the delivery date.
Because flowers are perishable, refunds are not available for orders already prepared or delivered, except when the product is faulty or damaged.
6. Complaints
If you are unhappy with your order, please contact us within 24 hours of delivery.
Please include photos if possible.
We will always try to resolve the issue fairly.
7. Liability
We are not responsible for any indirect or consequential losses.
Our total liability is limited to the value of your order.